Legal
Privacy policy
How we collect, use and look after your personal information. We keep this plain and honest.
Team Empathy Limited ("Team Empathy", "we", "us") respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. We handle personal information in line with the New Zealand Privacy Act 2020.
What we collect
We only collect what we need to run our business and help you:
- Contact details you give us, like your name, email, phone number and company
- Anything you send us through our forms, emails or a diagnostic booking
- Website usage data through analytics and cookies, so we can improve the site
How we use it
We use your information to reply to enquiries, deliver our services, send updates you have asked for, and improve our website and offers. We do not sell your personal information.
Cookies and analytics
Our site uses cookies and analytics tools to understand how people use it. You can turn cookies off in your browser settings, though some parts of the site may work less smoothly if you do.
Third parties
We use trusted providers to run our business, such as analytics, email and hosting services. They only get the information they need to do their job, and they are required to protect it.
Keeping it safe
We take reasonable steps to keep your information secure and only hold it for as long as we need it.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Just get in touch and we will sort it out.
Contact us
If you have any questions about this policy or your information, email us at hello@teamempathy.co.nz. We are based in Auckland, New Zealand.
We may update this policy from time to time. The latest version always lives on this page.